Level 1 Course – Exam Remote Support

This support is for a one off up to 30 minute session for one of our IT support staff access to your Laptop / PC to provide set up support for the Level 1 In A Construction Environment course or end Exam.

You will need to download / install and run the remote software in advance from www.anydesk.com

You will need to inform us of your “Anydesk” Address at the time of booking.

It is not for help with questions and answers.

It may not fix the issues if you system does not meet the requirements below:

THE EXAMINATION WILL ONLY RUN ON:

DEVICE: A WINDOWS LAPTOP or PC
OPERATING SYSTEM: MS Windows 10 or above
BROWSER: EDGE Up to date
A WEB CAM & MICROPHONE allowing full access during exam
VIDEO: Up to date video drivers
MEMORY: 8GB+ RAM
INTERNET:
Download Speed: Broadband (15Mb+) Test yours here: www.speedtest.net we recommend a hard wire instead of Wi-Fi
Upload Speed: 10MBs (To ensure video)
We recommend that you run any system updates before starting, to ensure that your device updates or reboots do not interfere with the delivery of the exam.

In the event that you do not allow access at the agreed time, you will need to re-purchase.